FAQ

An FAQ (Frequently Asked Questions) section is a place that provides quick answers to common questions people have about a product, service, or topic.

Nope! At N.Y.C.D Inc, we don’t require any long-term contracts. Our services are flexible and commitment-free—you can schedule one-time, weekly, bi-weekly, or monthly cleanings based on your needs. We believe in earning your continued business through exceptional service, not contracts.

Entering your zip code allows us to determine whether we service your area. It helps us assign the appropriate team for your location.

If your zip code isn’t listed in our service area, please contact us directly via email or phone. We’ll do our best to accommodate your request. For Guardianship Agencies, Post-Construction, and Hoarding Services, we offer a broader service coverage.

Simply click the “Book Now” button on our website. Fill in your details, select your service needs, and choose your preferred date and time. Once your request is received, we’ll confirm your booking via email or text.

During Step 2 of the online booking process, available dates and times will be displayed. Simply choose the option that best fits your schedule.

You’ll receive a confirmation via email or SMS once a cleaning professional is assigned to your service request.

Yes, we kindly ask clients to supply their own cleaning products and tools. This ensures we’re using items you're familiar with and prefer. Suggested tools include a vacuum, broom, mop, dustpan, toilet brush, cleaning rags, and a step stool. Need us to bring supplies? Please select that option under “Extras” when booking.

Yes! After your first booking, you’ll receive access to your customer dashboard where you can manage and modify your appointments at any time.

You can cancel or reschedule at no cost up to 24 hours in advance. – Cancellations or rescheduling within 24 hours will incur a $50 fee. – 4 hrs before service cancellations will be charged 50% of the total service fee. – If the cleaner arrives and is unable to access the property (e.g., no front desk authorization), the full service fee will apply. Rescheduling or cancellations must be done through the N.Y.C.D Inc dashboard, direct call or by emailing us at Info@NYCDInc.com. Requests through other methods will not be accepted.

Yes! For recurring services you can request to have the same cleaner or ask for a different cleaner. We will do our best to assign them to you.

Absolutely! Choose either our General Klean or Detail Klean services, then select the “Custom Clean” option to tailor your service. Extras options are also available to suit your needs.

Not necessarily. Many of our clients prefer to schedule cleanings while they’re at work. You can leave a key, entry code, or front desk instructions or simply be home—whatever makes you most comfortable.

We accept Zelle, cash, and credit/debit card payments through our online booking system. Payment is due at the time of service unless a different arrangement is made in writing.

Yes! In addition to residential and roommates package services, we offer Commercial Cleaning, Post-Construction Cleaning, Hoarding Cleanouts, and Apartment Surrender services tailored for Guardianship Agencies.

Roomly Klean is a flexible monthly package subscription service designed for roommates, college students, and busy professionals living in shared apartments. It covers both common and personal spaces to ensure a clean, comfortable home environment. At N.Y.C.D Inc, we don’t require long-term contracts. Our services are commitment-free, allowing you to subscribe or cancel at any time. We believe in earning your continued business through exceptional service, not contracts.

Our Roomly Klean packages are designed to target both shared and personal spaces in roommate-style living. We clean common areas such as kitchens, bathrooms, living rooms, and hallways. Personal bedrooms are also included depending on the package you select. Here’s a quick breakdown of what each package includes: Package 1 – Bathroom & Kitchen Klean: Cleaning of shared kitchen and bathroom only. Package 2 – Bedroom & Bathroom Klean: Cleaning of one personal bedroom and one bathroom. Package 3 – Bedroom & Kitchen Klean: Cleaning of one personal bedroom and the shared kitchen. Package 4 – Bedroom, Bathroom & Kitchen Klean: Full cleaning of one bedroom, bathroom, and kitchen. Package 5 – LivingSpaces Klean: Cleaning of shared living room, bathroom, kitchen, and hallways. Not sure which package fits your space? We’re happy to help—just reach out!

Entering your zip code allows us to determine whether we service your area. It helps us assign the appropriate team for your location.

If your zip code isn’t listed in our service area, please contact us directly via email or phone. We’ll do our best to accommodate your request. For Guardianship Agencies, Post-Construction, and Hoarding Services, we offer a broader service coverage.

Simply click the “Book Now” button on our website. Fill in your details, choose a package on our website, select any extra services, pick a service date and time, and subscribe to the monthly plan that works best for your space. Once your request is received, we’ll confirm your booking via email or text.

During Step 2 of the online booking process, available dates and times will be displayed. Simply choose the option that best fits your schedule.

You’ll receive a confirmation via email or SMS once a cleaning professional is assigned to your service request.

Yes, we kindly ask clients to supply their own cleaning products and tools. This ensures we’re using items you're familiar with and prefer. Suggested tools include a vacuum, broom, mop, dustpan, toilet brush, cleaning rags, and a step stool. Need us to bring supplies? Please select that option under “Extras” when booking.

Yes! After your first booking, you’ll receive access to your customer dashboard, where you can manage and modify your appointments. For Package 1, rescheduling is allowed within the same month. For Packages 2 through 5, which are designed for weekly cleanings over a 4-week subscription, rescheduling is only accepted within the same week of the originally scheduled service. If you need further assistance, feel free to contact our office directly.

At N.Y.C.D Inc, we understand that plans and living arrangements can change, which is why we’ve made our Roomie Klean Packages as flexible as possible. If you need to cancel, pause, or make adjustments to your subscription, please review the policy below: 1. Cancellation Notice To cancel your Monthly Roomly Klean Package subscription, we require at least 7 days’ notice prior to your next scheduled Monthly Subscription billing cycle. This ensures we can update our schedules and avoid any unnecessary service or billing. 2. Mid-Month Cancellations If you cancel after the start of your monthly subscription period, no partial refunds will be issued for any unused services. However, you are still free to use any remaining cleanings until the end of the billing cycle. 3. Rescheduling Services Need to change a service date? No problem. You may reschedule any service up to 24 hours in advance at no additional cost. Rescheduling within 24 hours will incur a $35 rescheduling fee. 4. No-Show or Same-Day Cancellation If our team arrives and is unable to access the apartment, or if a service is canceled with less than 4 hours’ notice, a $50 cancellation fee will be charged. 5. Contract-Free Flexibility There’s no long-term commitment. You may cancel your subscription at any time by calling our office or emailing us at Info@NYCDInc.com or cancel online.

Going away or taking a break? You may pause your subscription for up to 2 months with no penalty. Just let us know ahead of time, and we’ll resume your services when you're ready.

Yes! For recurring services you can request to have the same cleaner or ask for a different cleaner. We will do our best to assign them to you.

No problem! If our standard packages don’t quite fit your needs, we’re happy to create a customized cleaning plan just for you. Whether you need different cleaning frequencies, specific areas serviced, or extra add-ons, simply reach out to our office or email us with your preferences. We’ll work with you to design a package that fits your schedule, space, and budget.

Not at all! Many of our Roomly Klean clients are away at work or school during their scheduled cleanings. As long as we have proper access (key, entry code, or front desk authorization), our team can get started. Since roommates may be home during the visit, we always aim to clean quietly and with minimal disruption. We kindly ask that you notify your roommates in advance so everyone is aware of our scheduled visit.

We accept Zelle, cash, and credit/debit card payments through our online booking system. Payment is due at the time of service unless a different arrangement is made in writing.

Yes, each roommate must subscribe to their own Roomly Klean package—except for Package 5 (LivingSpaces Klean). For Package 5, one person may subscribe on behalf of all roommates, as it covers shared spaces only.

Yes! In addition to residential and roommates package services, we offer Commercial Cleaning, Post-Construction Cleaning, Hoarding Cleanouts, and Apartment Surrender services tailored for Guardianship Agencies.

We proudly provide cleaning services in Brooklyn, Queens, Manhattan, The Bronx, Long Island, and select areas of Staten Island. If you need service outside of these locations, please contact us directly—we’ll do our best to accommodate your request!

Yes, we are fully insured and can provide a Certificate of Insurance (COI) upon request to meet building requirements or guardian agency protocols.

We accept Zelle, cash, credit/debit cards, and both business and personal checks. For our Guardianship Services, we offer Net 30 payment terms unless otherwise agreed upon in writing.

Our Apartment Surrender & Clean-Out service includes the careful packing and labeling of the client’s personal belongings, clearly identifying donation items, removal of trash, and a light cleaning of the apartment. The space is then prepared for surrender to housing management. Optional add-on services include transportation of personal belongings to a storage unit or delivery of donations to a local center.

Our staff is trained in sensitive and respectful handling of client belongings. We never discard personal items without permission and always follow instructions provided by the guardian or representative.

No, we do not arrange the storage unit. However, once a unit is secured by the guardian or representative, we coordinate and schedule the delivery of the packed items.

Yes, we handle the full process. Our team not only delivers the items to the storage location but also loads them into the unit and arranges them neatly before securing the lock.

We carefully label and separate all donation items during clean-outs. We offer optional transportation to local donation centers or can arrange pickup if coordinated in advance.

Yes, we do. Our team is trained to work compassionately and respectfully with elderly individuals and those with physical or cognitive disabilities. We offer flexible recurring cleaning schedules—weekly, bi-weekly, or monthly—tailored to each client's unique needs. Our goal is to maintain a clean, safe, and comfortable environment with special attention to accessibility, hygiene, and overall well-being.

For our Guardianship Recurring Cleaning Services, N.Y.C.D Inc provides the cleaning products—most of which are eco-friendly whenever possible. However, we kindly ask clients or guardians to supply basic cleaning tools such as a vacuum, broom, mop, dustpan, toilet brush, paper towels, and a step stool. If you need help sourcing any tools, we’re happy to offer suggestions or purchase them on your behalf and include the cost in your invoice. For our Apartment Surrender & Clean-Out services, all cleaning products and tools are included, with the exception of packing supplies.

We understand that every guardianship case is unique—both in the level of cleaning required and in budget constraints. That’s why our pricing is flexible and tailored to the individual needs of each client. We’re committed to offering the most affordable rates possible and always extend special discounts to all guardianship clients. Please contact us for a customized quote based on the scope of service needed.

Yes! We offer light handyman services for tasks like fixing leaking sinks, adjusting or replacing doors, changing locks, and other minor repairs, especially when needed to prepare an apartment for turnover.

We recommend that guardians or representatives be present at the start of the Apartment Surrender & Clean-Out Service or Small Repairs to provide access and clear instructions regarding the client’s property. If that’s not possible, detailed written instructions must be submitted in advance via email. Once proper guidance is received, we are happy to carry out the service independently. For Recurring Cleaning Services, we kindly ask that guardians or representatives be present during the initial visit to introduce us to the client. This helps ensure a smooth and comfortable transition, especially for elderly or special needs individuals.

We understand that plans can change, and we strive to be as flexible as possible. To ensure fairness for both our team and clients, our policy is as follows: Cancellations made 48 hours or more before the scheduled service: No fee. Cancellations made less than 24 hours in advance: 35% of the estimated total will be charged. Same-day cancellations: 50% of the invoice total will be charged. Rescheduling: We’re happy to accommodate rescheduling requests whenever possible. If you have a specific date and time in mind, let us know—we’ll do our best to meet your needs.

To schedule a walk-through, simply contact us by email at Info@NYCDInc.com. If possible, please include a brief scope of work. You can also call our office directly at 860-432-6923 to speak with a team member and coordinate a visit.

We try our best to accommodate urgent needs. Please call our office directly at 860.432.6923 to discuss availability for emergency or fast-track services.